Printer Plus Solution extends a 30-day Return/Exchange Policy for select products purchased directly from Printer Plus Solution.
Products purchased from Printer Plus Solution may be returned for exchange or credit within 30 days of purchase provided that the product is "Defective Out of the Box" and is produced in the original box with all original packing materials, including Universal Product Code (UPC), manuals, and all accessories enclosed in that carton and packing slip properly packed. Brother reserves the right to charge a 15% restocking fee if any of the original materials are missing.
All items must be returned within the applicable return policy period.
In addition, items not eligible for return include opened software, tampered or altered products, or items not meeting any return or exchange requirements outlined in this policy. Defective software may only be exchanged for the same thing.
Exchange or Return Process:
To initiate the return or exchange process; you must first obtain a Return Authorization (RA) Number. Any merchandise returned without a corresponding RA Number will not be eligible for exchange or return. To receive your RA Number, don't hesitate to contact us via email at jackswift2020@printerplussolution.com and submit a written request.
Please return the merchandise by a traceable method such as UPS or US Postal Service with a Return Receipt within 30 days from issuance. We recommend tracking your return with your carrier of choice when making your return to ensure we have received your package.
Credits and Refunds:
Please allow up to 30 business days for us to receive your return and process your credit. Once your return is processed, your refund will typically process back to your credit card within 3-5 business days, depending on your financial institution. PayPal refunds usually process within seven business days but can take up to 30 business days.
This period includes the transit time for us to receive your return from the shipper, process your return, and the time it may take your bank to process our refund request.
NOTE: Printer Plus Solution is NOT responsible for lost merchandise. You will be asked to provide Proof of Delivery should the shipment not be received by Printer Plus Solution. Printer Plus Solution has the right to change this policy at any time.
